GRI (3-3) At Celsia, we understand that both personal information and that associated with the energy service, the payments clients make and the products they purchase with us are for their exclusive use and it is our responsibility to safeguard and manage them properly
It is essential for us to respond in a timely manner to any modification or deletion of personal data from our database, complying with the principle of freedom or informed consent of our clients.
GRI (3-3) PROPIO (C-PL1)
GRI (418-1) In 2022, we did not receive complaints or requests associated with violations of client privacy by third parties. We received three complaints from regulatory bodies; these were reviewed and resolved according to the requirements of each body. For each case, action plans focused on avoiding recidivism were established.
Principal Results in 2022