Content
Our Challenges
Glossary
Content
At Celsia, we guarantee our clients that their personal data is handled exclusively to provide the service or delivery of the product for which they were provided.
GRI (3-3) At Celsia, we understand that both personal information and that associated with the energy service, the payments clients make and the products they purchase with us are for their exclusive use and it is our responsibility to safeguard and manage them properly
It is essential for us to respond in a timely manner to any modification or deletion of personal data from our database, complying with the principle of freedom or informed consent of our clients.
GRI (3-3) At Celsia, we understand that both personal information and that associated with the energy service, the payments clients make and the products they purchase with us are for their exclusive use and it is our responsibility to safeguard and manage them properly
It is essential for us to respond in a timely manner to any modification or deletion of personal data from our database, complying with the principle of freedom or informed consent of our clients.
Our Management
GRI (3-3) PROPIO (C-PL1)
- We have a Personal Data-Protection Policy, which includes the management of this issue with the information provided to us by both current and potential clients.
- We socialize and train our teams in the understanding of the Policy, and understanding the risks and responsibility in the management of personal information of clients.
- Under this Policy, we help clients and attend to any modification or deletion of their personal data from our commercial database.
GRI (418-1) In 2022, we did not receive complaints or requests associated with violations of client privacy by third parties. We received three complaints from regulatory bodies; these were reviewed and resolved according to the requirements of each body. For each case, action plans focused on avoiding recidivism were established.
Principal Results in 2022
GRI (3-3)
0
Requests attended
Related to the handling and protection of personal data by clients.
0
Requests
that were to update data.
0
Requests
Associated with the modification or deletion of information from the commercial database.
Our Challenges
GRI (3-3) Short-, Medium- and Long-Term Objectives:
Short Term(0 to 2 years)
- Reinforce the knowledge and understanding of the Personal Data-Protection Policy in the entire Client Experience Team.
- Comply with requests, complaints or claims submitted by clients regarding the deletion or updating of data, applying and leaving a record of what was requested.
- Continue with the Data-Update Program from relationship channels, ensuring client authorization.
Medium Term(3 to 5 years)
- Implement a client self-management module, which will include the possibility of managing requests and complaints about personal-data protection directly from the portal intended for them, allowing traceability of the status of their request.
Glossary
Data Breach: A security breach occurs when personal data suffers a security incident that results in a breach of its confidentiality, availability or integrity.
